Part-Time Patient Access Specialist

Kolmac Integrated Behavioral Health•Baltimore, MD

21h•Onsite

About The Position

The Patient Access Specialist at Kolmac Integrated Behavioral Health and all its subsidiaries ("Kolmac" or the "Company") is responsible for managing the flow of patients and visitors in and out of the front door as well as front waiting area. This includes implementing administrative systems, following procedures and policies, monitoring administrative projects, and working collaboratively with care providers to facilitate program and budgetary goals.

Requirements

Three plus years’ experience in a medical office setting, hospital, or similar patient customer service environment.
Requires a working knowledge of medical insurance plans, billing, and regulations.
Must have a strong knowledge of and advanced experience with Microsoft Office products with an ability to become familiar with firm-specific programs and software.
Excellent verbal and written communication, professional telephone manners, interviewing and interpersonal skills to interact with patients, families, members of the health care team and external agencies.
Ability to multi-task and adapt to changing priorities
Ability to act with integrity, professionalism, and confidentiality
A high degree of personal motivation and drive to achieve personal and professional goals.

Nice To Haves

Five plus years, preferred.

Responsibilities

Manages scheduled appointments by checking in patients and alerting staff to patient presence.
Directs walk-in patients to appropriate staff. Collects relevant patient information and maintains HIPAA compliance.
Maintains workflow by studying methods; implementing cost reductions; and managing reporting procedures.
Manages all incoming telephone calls and represents the agency as a first point of contact with a pleasant and professional attitude. Routes calls, messages, and deliveries to appropriate staff in a timely fashion.
Follows systems and procedures by adhering to operating practices, record-keeping systems, forms control, and budgetary requirements.
Manages co-pay and self-pay amounts for patient visits, including documenting amounts received, and alerting patients to outstanding balances.
Receives clinical alerts and ensures adherence to patient restrictions, including toxicology screens and appointments with clinical staff.
Evaluates ongoing equipment functionality and alerts appropriate staff to needs for repairs, maintenance, and inventories.
Assists with management of patient documentation, including managing the availability of charts between care providers on the day of intake and ensuring UA and BAC records are retained and available for care providers.
Follows production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements.
Meets cost standards by implementing cost-saving actions. Evaluates condition and availability of office supplies, medical supplies, and equipment and communicates needs to appropriate staff.
Manages the waiting area milieu by observing safety and well-being of patients and visitors. Alerts security and clinical staff to situations requiring intervention.
Maintain cleanliness and order of front desk and waiting room areas.
Other duties as assigned.