PATIENT ACCESS SPECIALIST - HIGH SCHOOL

Premier Health•Dayton, OH

2d•Onsite

About The Position

The Patient Access Specialist is responsible for the financial counseling, collecting co-pays and deductibles and/or providing financial assistance education to patients and their families. They are responsible for stat registering, scheduling appointments, completion of registration by collecting and entering all pertinent financial and demographic information into the ADT system, verifying insurance benefit information, generation of the ABN, reviewing orders for compliancy, completion of MSP, obtaining financial and treatment consents, placing of ordered medical procedures, obtaining a pre-certification when applicable while maintaining compliance with regulatory requirements. The Patient Access Specialist must demonstrate Customer Focus with Patience, Composure, and Compassion. Must be able to Deal with Ambiguity by effectively coping with change; possess strong Time Management skills, Interpersonal Savvy, while supporting Peer Relationships. Demonstrates expert Functional/Technical skills while providing financial assessment and evaluation of each patient entering the hospital. The Patient Access Specialist must comprehend the hospital’s financial policies, possess the ability to apply it to the patient, and secure payment for the patient’s hospital liability. Patient Access Specialist are required to maintain excellent customer service standards at all times in order to effectively communicate with physicians, physician offices, patients, and co-workers. Patient Access Specialists are required to efficiently perform all duties while ensuring patient confidentiality and privacy rights.

Requirements

At least 8th grade education
Attendance in Vocational or High School
Age > 16
Proficient in Windows-based computer technology
Typing at least 25 wpm
Ability to perform a variety of tasks, often changing assignments on short notice
Adept at multi-tasking
Will be required to learn and work with multiple software/hardware products
Excellent verbal and listening communication skills
Able to maintain a professional demeanor in stressful situations
Adept with machinery typically found in a business office environment
Possesses mathematical aptitude to make contractual calculations and estimate patient financial obligations to achieve financial clearance
Able to build productive relationships with all contacts
Must be able to complete Medicare Compliance training within 90 days of hire
No prior job-related work experience required

Nice To Haves

Medical Terminology certification
Customer service experience
General clerical/office experience
Hospital experience
Medical office/clinic experience
Insurance company experience
Applicable class work may be substituted for previous work experience
Minimally one-year experience in a hospital, medical office/clinic, or insurance company
Overall knowledge of third party collections, registration, billing and contracts

Responsibilities

Financial counseling
Collecting co-pays and deductibles
Providing financial assistance education to patients and their families
Stat registering patients
Scheduling appointments
Completing registration by collecting and entering all pertinent financial and demographic information into the ADT system
Verifying insurance benefit information
Generating the ABN
Reviewing orders for compliancy
Completing MSP
Obtaining financial and treatment consents
Placing ordered medical procedures
Obtaining a pre-certification when applicable
Maintaining compliance with regulatory requirements
Providing financial assessment and evaluation of each patient
Comprehending the hospital’s financial policies and applying them to the patient
Securing payment for the patient’s hospital liability
Maintaining excellent customer service standards
Communicating effectively with physicians, physician offices, patients, and co-workers
Efficiently performing all duties
Ensuring patient confidentiality and privacy rights