Patient Access Specialist | Full-Time | Diagnostic Imaging & Clinic Registration

The Staff Pad•Helena, MT

49d•Onsite

About The Position

The Staff Pad has partnered with a renowned hospital in Helena, MT with a vision to be the gold standard for healthcare and we are looking for experienced Patient Access Specialists to play a key role in creating a welcoming, seamless experience for patients.

Requirements

1–2 years of hospital admissions or medical office experience
Experience in healthcare scheduling or customer service
Strong customer service, communication, organizational & multi-tasking skills
Knowledge of medical terminology & ability to work independently with minimal supervision
Ability to manage multiple interruptions while maintaining accuracy
Strong attention to detail, professionalism, honesty, integrity, and confidentiality

Nice To Haves

High School Diploma, GED, or HiSET equivalent preferred

Responsibilities

Greet and assist patients in person and over the phone & Serve as the first point of contact
Register patients, schedule appointments, manage referrals and prior authorizations
Utilizing healthcare scheduling systems and templates accurately and efficiently
Provide appointment instructions and answer basic patient questions
Verify insurance coverage and eligibility
Collect and update patient demographic, insurance, and payment information
Review and maintain accurate provider schedules and patient flow
Use electronic health record (EHR) systems to document and update patient records
Coordinate with providers, care teams, and external offices to ensure timely access to care
Maintain accurate documentation to support reimbursement
Deliver excellent customer service while protecting patient confidentiality
Assists with general office duties and coordinates with patients, provider offices, and care teams to schedule appointments accurately