PATIENT ACCESS SPECIALIST - SMSC - Full Time

VALOR HEALTH•Emmett, KS

5d•Onsite

About The Position

Responsible for registering patients efficiently and accurately, greeting patients and visitors in person or by phone, and verifying insurance eligibility. This role involves coordinating night quick admit registration, monitoring patient census, and maintaining preregistered accounts. The specialist will scan registration forms into the electronic medical record system, maintain standing orders for Laboratory patients, and process patient payments (copays, deductibles, co-insurance). Additional duties include processing mail, scanning insurance remits, monitoring faxes and print jobs, generating estimates for procedures, attending meetings, and completing assigned trainings. The role requires cross-training in all registration areas and rotation through each area at least once per quarter. Responsibilities also include answering multi-line phones, validating prior authorization information, notifying staff of patient arrivals for STAT procedures, and calling patients for appointment reminders. May assist with registration audits and corrections. Performs other duties as assigned or requested.

Requirements

High school diploma or equivalent.
Prior experience in a hospital business office or admitting office.
Demonstrated proficiency in terms of computer-based word processing, spread sheet and database management.
Ability to operate a hospital-wide telephone switchboard.
Must be able to read, write, and speak English clearly.

Nice To Haves

Data entry and customer service experience a plus.

Responsibilities

Registers all patients for both acute and ambulatory settings.
Coordinates night quick admit registration from hardcopy form to permanent computer records.
Monitors patient census and notifies appropriate Department Manager of admission status.
Pre-registers any necessary patient accounts and maintains those preregister accounts by completing them after patient arrives or is discharged.
Responsible for scanning all patient registration forms into electronic medical record system.
Maintains standing orders for Laboratory patients.
Receives notification of patient discharges from nursing station and enters discharges into computer.
Collects and processes copays, deductibles, and co-insurance payments from patients via in-person or over the phone.
Processes incoming mail and distributes to appropriate departments.
For payments received via mail, logs patient account numbers on checks, and places remittance slips in the daily folder.
Responsible for scanning patient insurance remits into appropriate file folders.
Responsible for occasional duties of monitoring and organizing incoming faxes and print jobs related to the hospital-wide copy and fax machines.
Maintains positive and effective relations with co-workers, other departments, patients, and visitors.
Generates estimates of procedures/services/visits for patients.
Attends meetings and completes assigned trainings as required.
On occasion, may be required to work holidays, overtime, night or weekend shifts.
Required to cross-train in all registration areas and will rotate to work a shift in each area at least once per quarter.
Answers multi-line phones and/or serves as switchboard operator for all incoming calls; transfers to appropriate areas, when necessary.
Validates prior authorization information from external providers.
Notifies appropriate staff/department of patient arrival for STAT procedures or exams.
Calls patients for appointment reminders for upcoming appointments (typically, next day appointments).
Schedules patients according to provider scheduling preferences.
May occasionally assist with registration audits and corrections.
Performs other duties as assigned or requested.