Patient Access Specialist - Oncology

Inova • Fairfax, VA

9h • $20 - $33

About The Position

Inova Health Center 3580 - Fair Oaks is seeking a full-time Patient Access Specialist for its Oncology team. The position is Monday through Friday during regular business hours. The specialist supports patient access and care coordination through intake, registration, documentation, scheduling, financial counseling, insurance coordination, referrals, patient communications, and related administrative tasks. The role also coordinates transport and works with Health Information Management and utilization review teams while complying with HIPAA, OSHA, and other applicable regulations. Additional duties may be assigned.

Requirements

• High school diploma or GED.
• At least 1 year of patient access experience.

Nice To Haves

• Prior experience in a medical office working with insurance.
• Strong communication skills.
• Dependability.
• Ability to work without extreme supervision.

Responsibilities

• Manage complex patient intake and registration cases; resolve errors, confirm authorizations, validate documents, and index documentation.
• Prepare schedules, track records, and navigate multiple systems.
• Coordinate documentation and follow up on case-related tasks.
• Assess insurance coverage and initiate financial assistance.
• Apply payer-specific rules, resolve insurance issues, and identify contract limitations.
• Resolve moderate patient concerns and track follow-ups.
• Educate patients about kiosks and report kiosk usage trends.
• Coordinate with departments, tailor patient communications, and support patients.
• Validate insurance and track referral status.
• Schedule specialty visits and coordinate visit preparation.
• Coordinate transportation for patients with special needs.
• Resolve minor chart issues and assist with release of information (ROI).
• Provide documentation to utilization review (UR) teams.
• Ensure compliance with HIPAA, OSHA, and other applicable federal and state regulations.
• Perform additional duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Team member wellness program.
• Retirement plan matching the first 5% of eligible contributions, starting on the first day.
• Education assistance of up to $5,250 per year.
• Student loan assistance of up to $10,000.
• Up to 25 mental health coaching or therapy sessions per person per year at no cost for team members, their spouses or partners, and their children.
• Paid time off.
• Paid parental leave.
• Flexible work schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED