Patient Access Specialist - Specialty Pharmacy

Sanford Health•Fargo, ND

20h•Onsite

About The Position

Sanford Specialty Pharmacy is a fast growing department supporting patients across the full footprint of Sanford Health. Pharmacy operations are located in Fargo, ND. Our primary goal is to provide excellent customer service and help patients receive Specialty medications faster and maintain compliance on therapy. Sanford Specialty Pharmacy is open Monday through Friday 8am-5pm, no weekends, no nights and closed on major holidays. Primary patient interactions are completed over the phone. Sanford Specialty pharmacy is looking for a new team member who has great customer service, high attention to detail, adaptable to ever growing department needs, can multi-task with multiple systems, and ability to work well with pharmacy team staff and clinic staff.

Requirements

High school diploma or equivalent preferred.
Minimum of two years of experience in a hospital or clinic setting required.
Understanding of medical terminology, insurance background, office equipment and computers is required.

Nice To Haves

Post-secondary education helpful.

Responsibilities

Collects necessary documentation and communicates with third party payers, healthcare professionals and customers to prioritize requests.
Verifies patient registration and confirms benefit coverage, including deductibles and out-of-pocket expenses; researches and verifies covered benefits for ordered tests, procedures, and other services.
Responsible for assuring that prior authorization for medical services, including testing, procedures, surgery, Durable Medical Equipment (DME), and medications is completed and confirmed.
Obtains diagnosis(es)/CPT code(s) from medical chart and/or provider office.
Contacts third party payer to determine appropriate prior authorization process.
Works closely with provider offices to obtain and clarify documentation to demonstrate medical necessity.
If medical necessity criteria are not met, follows up with provider offices with guidance for Advanced Beneficiary Notices (ABN) or waivers that releases the financial burden of scheduled services from the facility to the patient.
Reviews professional services denials; works with clinics and third party payers on appeal process.
Assures all required referrals are in place; may work on outgoing referrals for care outside Sanford Health.
May have minimal telephonic patient interaction concerning provider referrals.
May notify appropriate insurance companies when patients have checked in for inpatient services and procedures requiring observation periods.
Documents work in case management module; provides direction to utilization management, case management, and nursing regarding what action needs to be taken.
Collaborates with case management, social work, utilization management, and other cross-functional teams across the enterprise.
Assists with the design and management of data including the preparation of reports and presentations.