PAS - Patient Access Specialist

Oregon Health & Science University•Portland, OR

5d•Onsite

About The Position

The PAS Specialist at Family Medicine Clinic provides excellent clinical care through professional response to patient needs. This role is responsible for all reception duties, including check in, check out, telephones, and providing a high level of administrative support to both providers and patients. This will include gathering appropriate and correct patient demographics, financial screening, worker compensation status, and non-covered service status. Will schedule appointments including but not limited to new patient, ancillaries, procedure services, and follow-up appointments. Gathers and records information about patients, provides specific customer services which include screening for financial eligibility, confirming health insurance coverage, and individual's obligations. Maintains current information on all managed care insurance plans and is up to date with all insurance plan changes. Solid administrative skills, including letter/phone correspondence, organizational skills, project maintenance, and other general office tasks.

Requirements

Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position
Basic computer keyboarding skills including typing of 30 - 45 wpm.

Nice To Haves

Two or more years of experience in a medical office setting.
Previous OHSU and EpicCare experience.

Responsibilities

Greet and check-in new patients to the practice providing a high level of customer service in preparation for the visit.
Check in / out established patients, make return appointments, answer incoming calls, provide high quality customer service to both external customers (patients, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meet or exceeds the service standards of the health care industry.
Obtain prior medical records and studies when appropriate.
Enter all information accurately into OHSU databases or into the medical record when necessary.
Answer all basic appointment questions.
Determine and collect co-payments/cash handling.
Applies problem solving and negotiating skills in resolving patient concerns.
Provides high level of support to providers and patients.
Answer incoming phone calls, verify account information including, but not limited to, demographics, insurance, and Primary Care Provider.
Schedule appointments including but not limited to new patient, ancillaries, procedure services, and follow-up appointments.
Maintains current information on all managed care insurance plans and is up to date with all insurance plan changes, utilizing information to efficiently and effectively obtain authorizations as appropriate.
Responsible for keeping the schedule flowing smoothly and on time.
Creates telephone and routes telephone encounters with accurate information for medical staff from patients or patient’s representative.
Manages providers schedule and completes administrative work for team providers.
Gathers and/or verifies patient information including demographics, insurance coverage, and financial status.
Confirms patient eligibility for health care coverage and clarifies any managed care arrangements.
Obtains authorizations for clinical care, procedures, and laboratory studies.
Performs other administrative duties and/or projects as requested by providers, managers, and supervisors.
Offers MyChart access.