Patient Access Specialist 1 - USFTGP Ambulatory Scheduling

Tampa General Hospital•Tampa, FL

12h•Onsite

About The Position

Patient Access Specialists serve as the first point of contact for patients, their families, and referring providers. They are responsible for guiding patients through the visit process by gathering and recording necessary demographic, clinical, and insurance information to accurately generate patient accounts. This role involves screening patients for eligibility, preparing patient information for clinical staff, and answering questions to ensure a smooth experience. Patient Access Specialists provide high-level administrative support, including handling scheduling requests, rescheduling or canceling appointments, and coordinating with care teams. They verify medical insurance eligibility and review patient referrals to ensure accurate scheduling based on the information provided in the referral. Additionally, they assist patients by troubleshooting access barriers, answering basic administrative questions, and offering essential information as outlined in the internal knowledge management system.

Requirements

High School Diploma or GED
Outstanding consumer service skills
Ability to make independent judgment
Ability to maintain confidentiality at all times
Comfortable working in fast-paced environments
Adaptable and flexible to everyday tasks
People-oriented and enjoys interacting with patients and working in group projects
Can navigate through multiple screens to provide the essential information required to address consumer need
Active listener
Strong written and verbal communication skills
Strong attention to detail
Organizational skills
Ability to set priorities

Responsibilities

Serve as the first point of contact for patients, their families, and referring providers.
Guide patients through the visit process by gathering and recording necessary demographic, clinical, and insurance information to accurately generate patient accounts.
Screen patients for eligibility.
Prepare patient information for clinical staff.
Answer questions to ensure a smooth experience.
Provide high-level administrative support, including handling scheduling requests, rescheduling or canceling appointments, and coordinating with care teams.
Verify medical insurance eligibility.
Review patient referrals to ensure accurate scheduling based on the information provided in the referral.
Assist patients by troubleshooting access barriers.
Answer basic administrative questions.
Offer essential information as outlined in the internal knowledge management system.
Document each patient communication while on omnichannel platform (call/text/email/chat).