Patient Access Specialist

Medical University of South Carolina•Charleston, SC

10d•Onsite

About The Position

Part-time patient scheduler for NEW MUSC Kiawah Island therapy clinic. The Patient Access Specialist has, at minimum, a high school diploma or GED and serves as the initial contact for patients and customers, both in-person and via telephone. The primary responsibilities include assisting patients with scheduling, completing financial clearance activities, and enhancing the overall patient experience within the clinic.

Requirements

High school diploma or GED
Two years of work experience in a Medical Office, Call Center, and/or customer service business environment
A minimum of 6 months satisfactory work experience in MUHA Patient Access, or at least 6 months of medical related work experience is required.
Continuous standing, sitting, walking, bending at the waist.
Frequent twisting at the waist, squatting, pinching operations, reaching overhead, balance & coordination (lower extremities).
Continuous gross motor use (fingers/hands), firm grasping (fingers/hands), fine manipulation (fingers/hands), reaching in all directions, repetitive motion (hands/wrists/elbows/shoulders), full use of both legs.
Infrequent climbing stairs, working outdoors (temperature extremes), working from elevated areas, working in confined/cramped spaces, kneeling, lifting/carrying 50 lbs. unassisted, lift/lower 50 lbs. from floor to 36”, lift up to 25 lbs. overhead.
Frequent exertion of up to 50 lbs. of force.
Continuous corrected vision 20/40 (one or both eyes), recognition of objects (near/far), color discrimination, depth perception, peripheral vision, hearing acuity (with correction), tactile sensory function, gross motor with fine motor coordination, olfactory (smell) function, respirator use qualification.
Continuous effective stress management.
Latex-safe environment.

Nice To Haves

Bachelor’s degree from an accredited college/university

Responsibilities

Operates computer and phone systems to schedule, change, cancel, coordinate, and confirm appointments, including new and returning patients.
Verifies and updates patients’ insurance and demographic information, ensuring accurate billing and compliance with payor requirements.
Follows regulatory and organizational processes to ensure patients complete necessary forms for compliance.
Verifies insurance benefits and addresses patient inquiries or directs them to the appropriate resources within the health system.
Enters appointment information, facilitates registration, prepares patient documents, and determines patient financial responsibility.
Assists patients with information on Financial Assistance, patient bill of rights, and Notice of Privacy Practices.
Assists in maintaining clinic scheduling density and productivity benchmarks, maintains accurate records, and ensures compliance with regulations.
Identifies and resolves issues promptly and professionally.