Patient Access Specialist - Emergency Department Wage

UVA Health•Charlottesville, VA

3d•$18 - $27•Onsite

About The Position

At UVA Health, Patient Access Specialist team members shape the patient experience in the moments that matter most: when a patient arrives to the Emergency Department for care. In today’s healthcare environment, patient registration is clinical in its own way: it requires precision, empathy, and calm execution under pressure. If you take pride in getting the details right, supporting care teams, and making every interaction feel human, this role stands out. At UVA Health, you will join a community known for professionalism, accountability, and a shared commitment to excellence for patients and families. The starting base rate for this role is $17.50/hr. Individual compensation will be determined by the selected candidate’s previous work experience, education, and/or experience. As a Patient Access Specialist you are a key member of the team responsible for the accuracy, flow, and professionalism of the patient access experience. Your work directly supports clinical care and revenue cycle readiness by ensuring registration and check-in steps are completed thoughtfully, correctly, and on time. Throughout the day, you will balance accuracy (insurance, demographics, documentation) with pace, while keeping patients informed and supported at each step of their visit. UVA Health is an integrated academic health system built for complex care, teaching, research, and innovation. You will be part of an organization that includes a world class academic medical center and a broad statewide network of community hospitals and outpatient clinics. In Charlottesville, the University Medical Center anchors advanced care with a Level I Trauma Center, Level IV NICU, the first NCI‑designated Comprehensive Cancer Center in Virginia, and UVA Health Children’s. For Access professionals, your role is operationally essential to clinical excellence. Access is where quality, safety, and patient confidence begin. You support care delivery across all inpatient units where interprofessional teams work together to deliver coordinated care. You join a health system guided by a clear mission and vision, emphasizing excellence, innovation, and community impact. You work within a culture that values a strong patient experience, operational reliability, and collaboration across clinical and administrative partners.

Requirements

High School Graduate or Equivalent.
Customer service experience preferred.
Experience: Preferred not required.
Licensure: None required.

Responsibilities

Provide exceptional customer service across in person and telephone interactions, setting the tone for each visit.
Collect and confirm demographic and insurance information to support clean registration and downstream billing workflows.
Perform verification functions aligned with established scheduling/registration standards and unit guidelines.
Complete visit documentation activities accurately and within expected timeframes.
Provide patients with paper and electronic tools required by clinical teams to help the visit run smoothly.