Patient Access Specialist - PRN/ Intermittent (Emergency Department)

Denver Health•Denver, CO

4d•Onsite

About The Position

We are recruiting for a mission-driven Patient Access Specialist - PRN/ Intermittent (Emergency Department) to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey. Our Values Respect | Belonging | Accountability | Transparency Department Admissions & Registration Scvs Job Summary Under general supervision, performs all components of patient registration/discharge into the EPIC system. Registration/Discharge includes entering charges for services, data entry, and chart breakdowns. Prepares daily cash deposit. Performs a variety of routine office tasks and maintains logs. Provides customer service, answers telephones, and is a clerical support to nursing and counseling staff.

Requirements

No High School Diploma and/or No GED required
No experience required
Organization and Attention to detail
Effective communication
Ability to Problem Solve
Ability to prioritize workflow and determine priority
Ability to demonstrate professional work behavior by following Denver Health guidelines/policies
Ability to multi-task and handle a high volume of tasks at one time
Ability to enter data quickly and accurately
Ability to complete daily work by the end of the shift
Ability to work collaboratively with a team
Ability to type 25 wpm.
Knowledge of Microsoft Office Suite.

Nice To Haves

Familiarity with Epic

Responsibilities

Answers telephone inquiries; screens calls; routes calls and takes messages (20%)
Collects co-payment, point-of-service payment, deposits, and other payments, issue receipts and balance cash drawers. (20%)
Works to properly identify patients to increase clean claims and minimize errors associated with misidentification. (10%)
Completes documentation for uninsured patients seeking emergency care, to include CICP and Emergency Medicaid. (10%)
Coordinate bed assignment, transfers, and discharges through various applications and maintain communications with inpatient nursing units and nursing supervisors. (10%)
Verifies and updates patient demographics information and billing insurance information for new and existing patients. (10%)
Calls insurance companies for treatment authorization and benefit information. (10%)
Disseminated direct admit information to other Patient Access personnel for proper screening and insurance verification. (5%)
Maintain quality assurance scores of 98% or higher in conjunction with department expectations. (5%)