Patient Access Specialist - PRN

Ensemble Health Partners • Midlothian, VA

9d • $17 - $18 • Onsite

About The Position

The Patient Access Specialist performs admitting duties for patients receiving hospital services, following organizational policies, processes, mission, goals, and regulatory requirements. The role is onsite at Bon Secours - St Francis Medical Center in Midlothian, Virginia, and focuses on accurate patient access, registration, insurance verification, financial processes, and compassionate customer service.

The position includes pre-registering patient accounts, obtaining demographic and insurance information, processing physician orders, completing compliance and medical-necessity checks, explaining forms and patient instructions, collecting payments, and supporting accurate billing. The specialist also operates the telephone switchboard as applicable, conducts account audits, and uses quality auditing and reporting systems. The role is described as an entry-level career opportunity and is PRN.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• Must be inquisitive and open to innovation, including AI, to explore better processes and reduce friction in patient and client experiences.
• CRCR certification required within 9 months of hire; company paid.
• Must be able to work onsite at Bon Secours - St Francis Medical Center in Midlothian, VA.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while providing excellent customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
• Follow policies and provide customer service with appropriate compassion during patient and other interactions.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to ensure accounts are corrected; conduct account audits, verify forms are completed accurately and on time, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including inbound and outbound calls to obtain demographic, insurance, and other patient information.
• Explain patient financial liabilities, collect point-of-service payments and past-due balances, and offer payment plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names.
• Explain and distribute patient education documents and required forms, including Medicare and Tricare notices, observation forms, MOON forms, consent forms, and forms implemented for future services.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible non-payment for tests, and distribute ABNs and other designated forms and pamphlets as appropriate.
• Meet organizational mission, goals, policies, processes, and regulatory compliance requirements.

Benefits

• Bonus incentives and quarterly and annual incentive programs.
• Paid certifications, including company-paid CRCR certification.
• Tuition reimbursement.
• Comprehensive benefits package including healthcare, time off, retirement, and well-being programs.
• Career advancement and professional development.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED