Patient Access Specialist-UI PAC

University of Iowa•Iowa City, IA

4h•Hybrid

About The Position

The Patient Access Specialist schedules patient appointments for multiple outpatient clinics and ensures patients are scheduled with the appropriate department, visit type, provider, date, visit length, and time. The specialist schedules appointments within the appropriate timeframe in accordance with the plan of care and desired appointment date, ensures prerequisites are completed, coordinates preparatory tests, and obtains records to support efficient visits. They provide patients with visit-specific preparation instructions and appointment notifications using each patient's preferred communication method. They also follow established workflows to confirm patients are financially secured for their visits. The specialist anticipates patient needs and acts as a patient advocate, assisting with and resolving scheduling issues. The role uses independent judgment to address patient requests outside the scope of scheduling and upholds departmental best practices, quality standards, professionalism standards, and policies. The specialist serves as a mentor, coach, role model, and service-excellence ambassador for staff, coworkers, patients, and visitors. They may complete departmental special projects, attend clinic or department meetings as a scheduling content expert, and perform other duties as assigned. This position is eligible for hybrid work performed at a location within Iowa. A work arrangement form is required upon employment, and work arrangements are reviewed annually and must comply with applicable remote work and employee travel policies.

Requirements

Bachelor’s degree or an equivalent combination of education and experience.
Typically 6 months to 1 year of administrative experience.
Excellent written and verbal communication skills.
Proficiency in computer spreadsheet and database applications.

Nice To Haves

Experience with hospital operations and/or ambulatory clinic operations.
Experience with the Epic system.
Experience scheduling in an outpatient clinic setting.

Responsibilities

Schedule patient appointments across multiple outpatient clinics, ensuring the appropriate department, visit type, provider, date, visit length, and time.
Schedule appointments within the appropriate timeframe according to the plan of care and desired appointment date.
Ensure appointment prerequisites are completed and obtained.
Coordinate preparatory tests and obtain records to maximize visit efficiency.
Provide visit-specific preparation instructions and appointment notifications using the patient's preferred communication method.
Follow workflows to confirm patients are financially secured for visits.
Anticipate patient needs and serve as a patient advocate.
Assist with and resolve scheduling issues.
Use independent judgment to address patient requests outside the scope of scheduling.
Uphold departmental best practices, quality and professionalism standards, and policies.
Serve as a mentor, coach, role model, and service-excellence ambassador for staff, coworkers, patients, and visitors.
Complete special projects as needed.
Attend clinic or department meetings as a scheduling content expert as needed.
Perform other duties as assigned.