Patient Access Specialist – St. Vincent Medical Center

Bon Secours Mercy Health•Toledo, OH

23h•Onsite

About The Position

The Patient Access Representative is the first line of quality service to our patients and the community, ensuring patient safety and identity protection. In addition, Patient Access services will be responsible for processing patient registration, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.

Requirements

High School Degree or GED
40 WPM typing skills
Basic math skills

Nice To Haves

Associate Degree preferred but not required
Prior experience in patient registration/healthcare preferred but not required
Knowledge of medical terminology is preferred but not required
Possesses problem-solving skills
Basic computer skills
excellent communication and interpersonal skills
Engage with staff and patients in a professional manner

Responsibilities

Provides excellent customer service and communications skills with patients, medical staff, and the general public
Must possess the ability to troubleshoot and resolve problems promptly
Performs registration and basic insurance verification, ensuring accurate patient identity for billing
Maintains the confidentiality of all patients’ records and accounts
Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately
Ability to answer the telephone using an established greeting and assists callers in a friendly and helpful manner
Other duties as assigned