Patient Access Specialist - Part-Time

Nemours Children's Health • Jacksonville, FL

2d • Onsite

About The Position

The Patient Access Specialist is responsible for onsite patient registration, insurance verification, appointment scheduling, and point-of-service collections. With occasional guidance, this role also helps resolve registration, billing, insurance, and payment-related inquiries while delivering outstanding customer service to patients and families.

Requirements

• High School Diploma or equivalent.
• Minimum of 2-3 years of medical office experience.

Nice To Haves

• Specialized training beyond high school (1-2 years preferred).
• Bilingual (English/Spanish).
• Experience with Epic electronic health record system.

Responsibilities

• Obtain, verify, and update patient demographic information.
• Complete patient check-in and check-out processes accurately and efficiently.
• Distribute clinic-specific forms and required documentation.
• Verify guardianship information and obtain insurance cards.
• Verify insurance coverage and eligibility.
• Secure authorization and referral information as needed for each encounter.
• Create and maintain patient charts within the electronic health record (EHR) system.
• Collect copays, prepayments, and outstanding patient balances.
• Assist with registration, billing, insurance, and payment inquiries.
• Support revenue cycle activities while maintaining excellent customer service standards.
• Schedule patient appointments according to departmental policies and procedures.
• Ensure required annual forms are complete, accurate, current, and maintained in accordance with organizational policies.
• Sort and distribute mail, medical records, and other correspondence.
• Receive delivered equipment and documents.
• Maintain a clean, organized, and professional lobby and work area.
• Participate in staff meetings, educational sessions, and ongoing training.
• Take phone messages and provide administrative support as needed.
• Perform additional duties during downtime, including attaching claims to visits and working assigned work queues.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED