Patient Access Specialist Sr
About The Position
Inova Health is looking for a dedicated Patient Access Specialist Sr to join the team. This role will be full-time, hours vary: 7:30am – 5:30pm. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare. Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.
Requirements
- High school or GED
- 2 years of patient access experience
Nice To Haves
- Recent Pediatric Specialists of Virginia (PSV) work experience
Responsibilities
- Audits records and documentation for accuracy, troubleshoots discrepancies, and supports escalations.
- Compiles reports, troubleshoots system issues, and supports peers.
- Audits referrals and supports escalations.
- Conducts financial reviews and mentors staff.
- Troubleshoots complex cases and educates peers on insurance contract nuances.
- Handles escalations and analyzes trends.
- Analyzes performance and trains staff on patient kiosks.
- Handles sensitive concerns, audits logs, and advocates for patient needs.
- Audits referral workflows and mentors staff.
- Schedules surgeries and verifies readiness.
- Solves transport issues and audits logs.
- Liaises with Health Information Management (HIM) on merges and audits medical record numbers (MRNs).
- Supports escalations for medical necessity.
- Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
- May perform additional duties as assigned.
Benefits
- medical, dental and vision coverage
- a robust team member wellness program
- Inova matches the first 5% of eligible contributions – starting on your first day.
- up to $5,250 per year in education assistance
- up to $10,000 for student loans.
- 25 mental health coaching or therapy sessions, per person, per year, at no cost.
- paid time off
- paid parental leave
- flexible work schedules.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
