Patient Access Specialist Sr
About The Position
Inova 8095 - Fairfax East is seeking a dedicated Patient Access Specialist Sr. This is a full-time night position scheduled Tuesday through Sunday. The role supports patient access operations, including registration and documentation, referrals, financial counseling, insurance coordination, scheduling, patient communications, and coordination with other healthcare teams. The specialist handles complex cases and escalations, audits workflows and records, supports and mentors peers, and ensures compliance with HIPAA, OSHA, and applicable federal and state regulations. Additional duties may be assigned.
Requirements
- High school diploma or GED.
- Two years of patient access experience.
Nice To Haves
- Current experience working in Patient Access.
Responsibilities
- Audit patient records and documentation for accuracy, troubleshoot discrepancies, and support escalations.
- Compile reports, troubleshoot system issues, and support peers with administrative and technology operations.
- Audit referrals and support case management escalations.
- Conduct financial reviews and mentor staff in financial counseling.
- Troubleshoot complex insurance and contract cases and educate peers on insurance contract nuances.
- Handle escalated inquiries and patient concerns and analyze trends.
- Analyze patient kiosk performance and train staff on kiosks.
- Handle sensitive patient concerns, audit logs, and advocate for patient needs.
- Audit referral workflows and mentor staff.
- Schedule surgeries and verify readiness.
- Resolve transport issues and audit transport logs.
- Coordinate with Health Information Management (HIM) on record merges and audit medical record numbers (MRNs).
- Support utilization review escalations involving medical necessity.
- Ensure compliance with HIPAA, OSHA, and other applicable federal and state regulations.
- Perform additional duties as assigned.
Benefits
- Medical, dental, and vision coverage.
- Team member wellness program.
- Retirement plan with Inova matching the first 5% of eligible contributions, starting on the first day.
- Education assistance of up to $5,250 per year.
- Student loan assistance of up to $10,000.
- Up to 25 mental health coaching or therapy sessions per person per year at no cost for team members, their spouses or partners, and their children.
- Paid time off.
- Paid parental leave.
- Flexible work schedules.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
