Patient Access Specialist - Infusion

Singlepoint Healthcare OPCO, LLC • US,

4d

About The Position

At Singlepoint Healthcare, we’re reimagining chronic care by creating one accessible point where patients with inflammatory diseases can receive the comprehensive care they need. Our Patient Access team plays a critical role in making that experience possible — helping patients move smoothly from referral to appointment while navigating insurance, authorizations, benefits, and financial requirements.

Requirements

• High school diploma or GED required
• Minimum 2 years of experience in patient access onboarding, authorizations, and referral management
• Working knowledge of ICD-10 coding and payer rules for infusion therapy
• Experience working with electronic health record and practice management systems

Nice To Haves

• Associate’s degree preferred
• Infusion or specialty practice experience strongly preferred

Responsibilities

• Receive, review, and process referrals while ensuring patient information and required documentation are accurate and complete.
• Schedule patients and help ensure medical records, charts, and other requirements are ready before the appointment.
• Confirm coverage, eligibility, benefits, and authorization requirements for medical and infusion services.
• Initiate, obtain, track, and follow up on authorizations with payers and providers to keep care moving forward.
• Explain benefits, cost estimates, appointment preparation, and next steps while helping connect patients with copay assistance and financial support programs when needed.
• Identify barriers to care, troubleshoot issues, and collaborate with clinical, billing, and operational teams to create clean, seamless handoffs.
• Maintain timely, detailed information in electronic systems while following payer requirements, organizational policies, and regulatory standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED