Patient Access Specialist II

UVA Community Health • Culpeper, VA

1d • Onsite

About The Position

Responsible for pre-registration, registration, verification activities and gathering and processing of patient demographic and financial information. Responsible for identifying source of payment and collecting payment and interfacing with insurers, members of the hospital and medical staff. Maintains current knowledge of Federal and State regulatory compliance guidelines and joint commission requirements. Promotes departmental objectives through cooperation and quality performance. Cross training required in multiple administrative support functions and registration points. Works in fast paced, stressful environment requiring staffing weekdays and weekends all hours. Responsible for assisting in training of new hires. Taking on-call as needed.

Requirements

• High School Diploma or GED required.
• 1 year of customer service experience in any field required.
• Demonstrated knowledge of insurance plans and coordination of benefits, registration processes, and collection and cash receipting in compliance with regulatory standards.
• Knowledge of emergency codes and appropriate responses.
• Knowledge of applicable federal and state healthcare regulations.
• Excellent interpersonal and communication skills.
• Experience and competency in customer service relation skills.
• Ability to organize and prioritize work in a stressful environment.
• Ability to work effectively as a member of a team and individually.
• Good problem-solving skills.
• Basic medical terminology.
• Basic computer skills and experience in patient registration systems.

Nice To Haves

• Associate's Degree preferred.
• 2 years of experience in patient access registration, billing cash collection access, registration, billing, cash collections, insurance and/or pre-certification in a medical environment preferred.
• 1 year of clerical experience in medical office setting preferred.
• Other related experience may be considered in lieu of medical office experience.
• Certified Healthcare Access Associate (CHAA) preferred, required within 2 years of hire.

Responsibilities

• Pre-registration, registration, and verification activities.
• Gathering and processing of patient demographic and financial information.
• Identifying source of payment and collecting payment.
• Interfacing with insurers, members of the hospital and medical staff.
• Maintaining current knowledge of Federal and State regulatory compliance guidelines and joint commission requirements.
• Promoting departmental objectives through cooperation and quality performance.
• Cross-training in multiple administrative support functions and registration points.
• Assisting in training of new hires.
• Taking on-call as needed.

Benefits

• May require the use of safety equipment, such as HEPA mask, for infection prevention
• On call responsibilities as directed
• Ability to travel between campus buildings, remote facilities, and out of town as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED