Patient Access Specialist II

Franciscan Medical Group • Tacoma, WA

4d • Onsite

About The Position

Franciscan Medical Group, as part of Virginia Mason Franciscan Health, is currently looking for a full-time Patient Access Specialist II for the fast-paced Franciscan Patient Access team in Tacoma. Flexible Monday-Friday work schedule with excellent opportunity for growth.

As a Patient Access Representative, you will manage administrative duties for the patient intake process in our clinic, adhering to established guidelines. Every day you will interact with patients in person and by phone, facilitating check-in/out, collecting data and payments, validating insurance, scheduling appointments, and processing referrals and authorizations.To be successful, you will demonstrate critical thinking, strong customer service, and knowledge of insurance, billing, and medical terminology, ensuring a seamless, high-quality patient intake experience.

Requirements

• One year of customer service work experience
• Six months of additional work experience as a Patient Access Specialist I (or related position).

Nice To Haves

• Healthcare environment experience
• Healthcare experience strongly desired.

Responsibilities

• Answers incoming phone calls from patients who need to schedule an appointment; meets standards for established quantity and quality of calls answered.
• Schedules (and reschedules as necessary) patient clinic visits (based on authorized referral in the case of specialty clinics) in accordance with established standards and procedures; Utilizes Epic Provider Vista to facilitate timely and accurate appointment scheduling; searches multiple provider schedules concurrently; accesses scheduling guidelines for each individual provider and applies scheduling preferences as appropriate; cross-schedules patients with providers who have the earliest availability.
• Applies understanding of the differences between visit types and when each type of appointment can be scheduled to facilitate accurate scheduling.
• Provides basic information in response to patient questions within scope of position; follows established procedures to assure that all registration guidelines/requirements have been satisfied; identifies deficiencies and resolves non-complex issues or escalates to appropriate staff for further action.
• Makes arrangements for addressing special/ancillary patient requirements, including transportation, interpreters and other needs relating to patient care and satisfaction.
• Answers incoming phone calls from patients requesting a medication refill; sends messages back to office staff in correct format and including all necessary information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed