Patient Access Specialist II - REHAB #Full Time #Remote

61st Street Service Corp•Fort Lee, NJ

12d•Remote

About The Position

The Patient Access Specialist II is part of a department-based scheduling pod that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referral/appointments, and general department information. The Patient Access Specialists are experienced professionals that deliver an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication.

Requirements

High School Diploma or the equivalent required.
Minimum of 3 years of relevant experience including proficiency in medical terminology.
The incumbent must demonstrate a strong proficiency in a wide range of scheduling complexity and related workflows.
Excellent customer service, problem assessment, and verbal/written communication skills.
Strong proficiency of Microsoft Office (Word & Excel) or similar software is required.

Nice To Haves

Associate's Degree or higher preferred.
Prior high volume customer service experience in a call center environment is preferred.
Bilingual (English/Spanish) a plus.

Responsibilities

Schedule appointment requests and perform outbound calls to schedule Epic referrals.
Communicates insurance participation, financial responsibility and time of service policy to patient population.
Obtain patients’ insurance and demographic information registered in EPIC.
Perform real-time insurance verification.
Collects pre-registration information to address Epic work queue accounts.
Provide support and back-up coverage as needed.
General faxing, filing, and mail sorting.
Facilitate team discussions regarding complex patient scheduling needs.
Work on escalated cases with higher complexity as assigned.
Escalate issues to lead/supervisor/manager for resolution.
Performs other related duties as assigned.