Patient Access Specialist II

UVA Health Northern Virginia & Culpeper • Manassas, VA

2d

About The Position

We are welcoming a new era in healthcare where achieving good health is just the beginning. At UVA Health Northern VA & Culpeper, we believe in caring for the whole person by getting to know – and making connections with – our patients. By combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience.
As a UVA Health Northern VA & Culpeper team member, you will have a voice in patient care decisions, support the most advanced medical technologies and feel a strong sense of satisfaction from making a difference in people’s lives every day.
Responsible for pre-registration, registration, verification activities and gathering and processing of patient demographic and financial information. Responsible for identifying source of payment and collecting payment and interfacing with insurers, members of the hospital and medical staff. Maintains current knowledge of Federal and State regulatory compliance guidelines and joint commission requirements. Promotes departmental objectives through cooperation and quality performance. Cross training required in multiple administrative support functions and registration points. Works in fast paced, stressful environment requiring staffing weekdays and weekends all hours. Responsible for assisting in training of new hires. Taking on-call as needed.

Requirements

• Education: High School Diploma or GED required. Associate's Degree preferred.
• Experience: 2 years of experience in patient access registration, billing cash collection access, registration, billing, cash collections, insurance and/or pre-certification in a medical environment preferred. 1 year of customer service experience in any field required. 1 year of clerical experience in medical office setting preferred. Other related experience may be considered in lieu of medical office experience. Refer to the Life Support Training Policy for additional details.
• Licensure: Certified Healthcare Access Associate (CHAA) preferred, required within 2 years of hire.
• Demonstrated knowledge of insurance plans and coordination of benefits, registration processes, and collection and cash receipting in compliance with regulatory standards, emergency codes and appropriate responses and applicable federal and state healthcare regulations.
• Excellent interpersonal and communication skills, possesses experience and competency in customer service relation skills.
• Ability to organize and prioritize work in a stressful environment.
• Ability to work effectively as a member of a team and individually.
• Good problem-solving skills.
• Basic medical terminology.
• Basic computer skills and experience in patient registration systems.

Nice To Haves

• N/A

Responsibilities

• Responsible for pre-registration, registration, verification activities and gathering and processing of patient demographic and financial information.
• Responsible for identifying source of payment and collecting payment and interfacing with insurers, members of the hospital and medical staff.
• Maintains current knowledge of Federal and State regulatory compliance guidelines and joint commission requirements.
• Promotes departmental objectives through cooperation and quality performance.
• Cross training required in multiple administrative support functions and registration points.
• Works in fast paced, stressful environment requiring staffing weekdays and weekends all hours.
• Responsible for assisting in training of new hires.
• Taking on-call as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees