Patient Access Specialist II

UVA Community Health • Manassas, VA

2d

About The Position

Responsible for pre-registration, registration, verification activities and
gathering and processing of patient demographic and financial information.
Responsible for identifying source of payment and collecting payment and
interfacing with insurers, members of the hospital and medical staff. Maintains
current knowledge of Federal and State regulatory compliance guidelines and
joint commission requirements. Promotes departmental objectives through
cooperation and quality performance. Cross training required in multiple
administrative support functions and registration points. Works in fast paced,
stressful environment requiring staffing weekdays and weekends all hours.
Responsible for assisting in training of new hires. Taking on-call as needed.

Requirements

• High School Diploma or GED required. Associate's Degree preferred.
• 2 years of experience in patient access registration, billing cash collection access, registration, billing, cash collections, insurance and/or pre-certification in a medical environment preferred. 1 year of customer service experience in any field required. 1 year of clerical experience in medical office setting preferred. Other related experience may be considered in lieu of medical office experience.
• Certified Healthcare Access Associate (CHAA) preferred, required within 2 years of hire.
• Demonstrated knowledge of insurance plans and coordination of benefits, registration processes, and collection and cash receipting in compliance with regulatory standards, emergency codes and appropriate responses and applicable federal and state healthcare regulations.
• Excellent interpersonal and communication skills, possesses experience and competency in customer service relation skills.
• Ability to organize and prioritize work in a stressful environment.
• Ability to work effectively as a member of a team and individually.
• Good problem-solving skills.
• Basic medical terminology.
• Basic computer skills and experience in patient registration systems.

Nice To Haves

• Associate's Degree
• 2 years of experience in patient access registration, billing cash collection access, registration, billing, cash collections, insurance and/or pre-certification in a medical environment
• 1 year of clerical experience in medical office setting
• Certified Healthcare Access Associate (CHAA)

Responsibilities

• pre-registration
• registration
• verification activities
• gathering and processing of patient demographic and financial information
• identifying source of payment
• collecting payment
• interfacing with insurers, members of the hospital and medical staff
• assisting in training of new hires
• taking on-call as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees