Patient Access Specialist II - Oncology
About The Position
The Patient Access Specialist In Oncology is responsible for performing duties associated with Oncology Scheduling, Infusion Center Scheduling, Phone Screening, Patient Access, Order Transcription, Medical Records, and Intake of New Patients and must have understanding and work closely with registration, insurance, and authorizations and all clinical areas and departments. The Patient Access Specialist II in Oncology is a Scheduler Role. This position must be able to interact with patients face to face in a busy office setting. This position will answer all phone calls and assist patients with making appointments for all clinic and treatment visits. The Oncology Scheduler must be able to accurately schedule patients in a fast paced environment. The Oncology Scheduler is responsible for ensuring patients are discharged from the each visit with the appropriate labs, referrals, tests and all other procedures ordered by the providers. Patient Access Specialists MUST interact in a customer-focused and compassionate manner to ensure patients and their representatives’ needs are met. Outstanding customer service and patient experience skills are required.
Requirements
- Outstanding customer service skills
- Outstanding patient experience skills
Responsibilities
- Performing duties associated with Oncology Scheduling, Infusion Center Scheduling, Phone Screening, Patient Access, Order Transcription, Medical Records, and Intake of New Patients
- Working closely with registration, insurance, and authorizations and all clinical areas and departments
- Interacting with patients face to face in a busy office setting
- Answering all phone calls and assisting patients with making appointments for all clinic and treatment visits
- Accurately scheduling patients in a fast paced environment
- Ensuring patients are discharged from each visit with the appropriate labs, referrals, tests and all other procedures ordered by the providers
- Interacting in a customer-focused and compassionate manner to ensure patients and their representatives’ needs are met
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
