Patient Access Specialist II - Oncology
About The Position
The Patient Access Specialist II in Oncology is responsible for performing duties associated with Oncology Scheduling, Infusion Center Scheduling, Phone Screening, Patient Access, Order Transcription, Medical Records, and Intake of New Patients. This role requires an understanding of and close collaboration with registration, insurance, authorizations, and all clinical areas and departments. As a Scheduler, this position involves interacting with patients face to face in a busy office setting, answering phone calls, and assisting patients with making appointments for all clinic and treatment visits. The Oncology Scheduler must be able to accurately schedule patients in a fast-paced environment and ensure patients are discharged from each visit with the appropriate labs, referrals, tests, and all other procedures ordered by the providers. Patient Access Specialists MUST interact in a customer-focused and compassionate manner to ensure patients and their representatives’ needs are met, requiring outstanding customer service and patient experience skills.
Requirements
- Understanding and ability to work closely with registration, insurance, and authorizations and all clinical areas and departments
- Ability to interact with patients face to face in a busy office setting
- Ability to accurately schedule patients in a fast-paced environment
- Outstanding customer service and patient experience skills
Responsibilities
- Perform duties associated with Oncology Scheduling
- Perform duties associated with Infusion Center Scheduling
- Perform duties associated with Phone Screening
- Perform duties associated with Patient Access
- Perform duties associated with Order Transcription
- Perform duties associated with Medical Records
- Perform duties associated with Intake of New Patients
- Work closely with registration, insurance, and authorizations and all clinical areas and departments
- Interact with patients face to face in a busy office setting
- Answer all phone calls and assist patients with making appointments for all clinic and treatment visits
- Accurately schedule patients in a fast-paced environment
- Ensure patients are discharged from each visit with the appropriate labs, referrals, tests and all other procedures ordered by the providers
- Interact in a customer-focused and compassionate manner to ensure patients and their representatives’ needs are met
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
