Patient Access Specialist I - Outpatient Behavioral Health

Denver Health•Denver, CO

1d•$21 - $25

About The Position

The Patient Access Specialist serves as the first point of contact for patients and families across outpatient clinic registration areas. Under minimal supervision, the role registers and checks in patients, verifies insurance coverage, explains financial responsibilities, collects point-of-service payments, and maintains accurate patient information. The Specialist collaborates with clinical and support teams to promote timely access to care, efficient clinic flow, and a positive patient experience, and provides flexible coverage across clinics as needed. The position is scheduled Monday through Friday, 8:30 AM to 5:00 PM. It is a regular position in Outpatient Behavioral Health at Denver Health, with a listed pay range of $21.00–$24.93 per hour.

Requirements

Organizational skills and attention to detail.
Effective communication and problem-solving abilities.
Ability to prioritize workflow and determine priorities.
Ability to follow Denver Health guidelines and policies and demonstrate professional work behavior.
Ability to multitask and handle a high volume of tasks.
Ability to enter data quickly and accurately and complete daily work by the end of the shift.
Ability to work collaboratively with a team.
Typing speed of 25 words per minute.
Knowledge of Microsoft Office Suite.
Familiarity with Epic.

Responsibilities

Register and check in outpatient patients, verify identities, create and maintain EHR encounters, and collect, verify, and update demographic, guarantor, and insurance information.
Explain patients’ financial responsibilities, including co-pays, deductibles, deposits, and self-pay expectations; collect required payments and connect patients with financial counseling or enrollment services when needed.
Collaborate with clinic leadership, providers, nursing, scheduling, and ancillary departments to support clinic flow and timely access; communicate delays, coverage concerns, or registration issues; and support same-day add-ons, walk-ins, and schedule changes.
Check insurance eligibility and benefits using electronic tools and payer portals; identify coverage limitations, referral or authorization requirements, and potential self-pay situations; and work with relevant teams to resolve coverage issues.
Meet productivity, quality, accuracy, and financial collection standards, and participate in audits and quality or process improvement initiatives.
Provide coverage across departments or clinics in response to staffing and operational needs.
Follow applicable federal, state, and organizational regulatory requirements, including FQHC and HRSA guidelines, EMTALA, and HIPAA.
Support new-hire training and answer questions as needed.

Benefits

Paid time off starting at 28 days per year, inclusive of vacation, personal/sick time, and seven holidays.
100% paid parental leave for up to six weeks.
Immediate eligibility for retirement plans with employer contributions up to 9.5%.
Medical, dental, and vision plans, plus employer-paid disability and life insurance.
Well-being programs, including an on-site employee fitness center and RESTORE Center.
Free RTD EcoPass for public transportation.
Childcare discount programs and discounts on brands, travel, and other offerings.
Tuition reimbursement and assistance.
Education, coaching, and professional development opportunities through the Workforce Development Center, with internal career growth and advancement pathways.
Professional clinical advancement program and shared governance.
Public Service Loan Forgiveness-eligible employer, with free student loan coaching and assistance navigating the program.
National Health Service Corps and Colorado Health Service Corps-eligible employer.