Patient Access Specialist I (62979)

UNION COMMUNITY CARE•North Lebanon Township, PA

1d•Onsite

About The Position

The Patient Access Specialist I functions as part of the clinical care team and is responsible for delivery of excellent customer service and accurately and efficiently performing patient registration, exit and appointment scheduling. At Union Community Care, our purpose is to help patients live their fullest lives by addressing whole health, including the social determinants of health. We strive to create vibrant and healthy communities through inclusive healthcare that respects each member’s unique culture, needs, and values.

Requirements

High School Diploma or G.E.D.
Excellent customer service and interpersonal skills
Excellent communication skills
Attention to detail
Good basic computer skills
Strong team player
Compliance with HIPAA regulations
English proficiency required

Nice To Haves

Administrative Assistant Degree or Medical Assistant Degree
Knowledge of medical terminology

Responsibilities

Ensure all patients and visitors feel warmly welcomed at all Union Community Care sites and set the tone for a superb care experience.
Provide superior telephone customer service for patients seeking access or assistance, potentially including rotation through Call Cloud.
Verify all patient demographic and insurance information and apply predetermined sliding fee discounts.
Verify insurance coverage (maintaining current passwords for PROMISe, Navinet, Department of Public Welfare, and other insurances).
Answer incoming phone calls professionally and knowledgeably about Union Community Care access and services.
Fully understand and apply the Sliding Fee Discount Policy and Procedures, offering it to all patients and applying it in Athena.
Work appointment buckets, including scheduling and rescheduling, checking the Portal Bucket for requests, and contacting patients to reschedule cancelled appointments.
Monitor the Solution Reach appointment communication platform to cancel, schedule, and change appointments as requested by patients.
Collect applicable fees or co-payments at the time of registration, prior to the scheduled visit.
Perform patient check-in, ensuring consents are current, patient accounts are up-to-date, and demographic data is accurate in the e-HR.
Prepare daily batch reports and reconcile cash drawers using the registration collection closing procedure.
Perform daily importing and scanning of necessary paperwork and forms, labeling and routing documents to the appropriate recipient in Athena, and deleting duplicate documents and cover sheets.
Perform patient exit, scheduling necessary follow-up appointments and providing patients with orders and care instructions.
Assist with other team duties such as cleaning rooms, printing labels, working follow-up buckets, reviewing team buckets, and handling tasks appropriate for medical reception, including labeling and routing documents.
Perform other work-related duties as assigned.