Patient Access Specialist I #Full Time #Remote

61st Street Service Corp•Fort Lee, NJ

21d•Remote

About The Position

The Patient Access Specialist I provides support to the Columbia West Campus sphere that is part of a system wide access center managing large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referral/appointments, and general information on ColumbiaDoctors. The Patient Access Specialist I is a key role in our patient experience ecosystem and serves at the heart of the contact center acting as the front door to patient care.

Requirements

High School Diploma or the equivalent required.
Minimum of 2 years of relevant experience including proficiency in medical terminology.

Nice To Haves

Bachelor�s Degree or college-level coursework is preferred.
Prior high volume customer service experience in a call center environment is preferred.
Bilingual (English/Spanish) a plus

Responsibilities

Greets patients and answers telephone calls.
Schedules appointment requests.
Indicates special needs (e.g. special accommodation, interpreter, etc.)
Communicates insurance participation, financial responsibility, and time of service policy to patient population.
Obtain patients� insurance and demographic information and ensure all obtained information is registered in EPIC.
Performs real-time insurance verification and interprets responses.
Collects pre-registration information to address outstanding Epic work queue accounts.
Performs outbound calls to perform Epic referral scheduling.
Contribute to the team by providing support and back-up coverage as needed and directed by Supervisor and/or Manager.
General faxing, filing, and mail sorting.
Performs other related duties as assigned.