Patient Access Specialist I

Hospital for Special Surgery • New York, NY

7d • $32 - $36 • Onsite

About The Position

The Patient Access Specialist (PAS) I is a highly visible customer service position that is responsible for scheduling, pre-registration, and registration of patients in person and by phone using the Epic system. The Patient Access Specialist (PAS) I is an entry level multifaceted position that works with interdisciplinary team members in the management of patient flow. The PAS I spends most of the day completing repetitive core PAS tasks for one functional area and meets standard productivity and quality expectations.

Requirements

• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Strong computer skills, with proficiency in office automated tools: e-mail, outlook and data entry.
• Effective communicator with all levels of staff, patients and customers.
• Ability to respond positively to fluctuations in patient flow.
• Heavy phones, able to triage phone calls and respond professionally to fluctuations in call volume.
• High school diploma or equivalent (G.E.D.), may include specialized or vocational courses
• 0-1 years in a healthcare or related customer service field

Nice To Haves

• Strong computer skills, with proficiency in office automated tools: e-mail, outlook, and data entry
• Superior written and oral communication skills
• Exceptional customer service skills
• Ability to multi-task
• Ability to work in a team environment
• Knowledge of healthcare and health insurance
• Familiarity with medical terminology
• Displays positive attitudes towards assignments and others
• Ability to add, subtract, multiply, divide and calculate percentages

Responsibilities

• Perform patient scheduling, pre-registration, and registration both in person and by phone using the Epic system
• Complete core patient access tasks in a designated functional area while meeting productivity and quality standards
• Interview patients and/or their representatives to gather and accurately enter demographic information
• Collect and process required documentation, including legal IDs, insurance cards, consent forms, third-party liability documents, and advance care plans
• Verify benefits electronically or by phone, coordinate insurance coverage, and determine participating/non-participating status
• Collect co-payments and other patient financial obligations at the time of service
• Resolve patient checklists and pre-reg workqueue encounters to support smooth care delivery
• Schedule appointments, follow-up tests, procedures, and transcribe physician orders
• Prepare patient visit itineraries and assist with sign-in, admission, and check-out procedures
• Support chart preparation, bed planning, and other patient access functions as appropriate
• Makes bed board assignments based on patient preference, condition, and diagnosis, as required

Benefits

• The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation.
• The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED