Patient Access Specialist/Coordinator (FT)

UHS•Orlando, FL

6d•Onsite

About The Position

Central Florida Behavioral Hospital is a 174-bed private psychiatric center in Orlando, Florida, providing 24-hour emergency services and a continuum of inpatient, partial hospitalization, intensive outpatient, and ECT services. The hospital’s team-based treatment philosophy emphasizes dignity, respect, and high-quality care. The Patient Access Specialist/Coordinator verifies patient insurance benefits and coverage, assesses financial responsibility and ability to pay, collects deposits, negotiates payment arrangements, secures financing for self-pay liabilities, and identifies funding sources. The role maintains a patient accounting database documenting discharges and missed collection opportunities, reports coverage changes to the Business Office, and communicates insurance errors or changes to Admissions. The position also supports callers with program and treatment-option questions and routes non-clinical inquiries to appropriate clinical staff.

Requirements

High school diploma or equivalent required.
At least one year of admissions and/or collections experience in a hospital setting required.
Ability to pass a Level 2 Background Investigation.
Strong written and verbal communication skills and ability to deal effectively with hospital management at all levels and the public.
Average to high math skills.
Ability to handle diverse and stressful situations calmly.
Detail-oriented, with a high degree of accuracy.
Good organizational and computer technical skills, including the ability to set priorities.

Nice To Haves

Psychiatric experience preferred.
Prior experience with online admissions or billing systems is desirable.
Basic Life Support/CPR certification may be obtained upon hire.
Handle with Care Training may be obtained upon hire.
Verbal De-Escalation Training may be obtained upon hire.

Responsibilities

Verify patient insurance benefits and coverage using available tools.
Assess patients’ financial responsibility and ability to pay; collect deposits, negotiate payment arrangements, secure financing for self-pay liabilities, and identify funding sources.
Maintain a patient accounting database documenting discharges and missed collection opportunities.
Report changes in patient coverage to the back-end Business Office and communicate insurance errors and changes to Admissions.
Accurately enter inquiry calls, admissions, transfers, and discharges into MS4.
Screen non-clinical patient questions and transfer them to appropriate clinical parties.
Document calls according to facility and departmental policies, maintain call records, and file them appropriately.
Assist callers with questions about program information and treatment options.