Patient Access Specialist - Connect Call Center Switchboard

St. Luke's Health System•Boise, ID

About The Position

At St. Luke’s, our dedicated team of Patient Access Specialists strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences. Switchboard is the center hub of our organization. This unique team handles a variety of calls for patients and employees. They transfer callers to various departments or clinics throughout our health system and play a crucial role in facilitating their experiences. Shift Details: Monday-Friday, 9:30am-6pm What You Can Expect: Deliver customer service by handling registration, scheduling, referrals, and inquiries for patients, providers, and the public. Ensure clear, professional communication, addressing both verbal and written interactions. Explain financial options, insurance coverage, and organization policies to support payment processes. Utilize technology and tools to efficiently manage departmental workflows. Support Treasure Valley Switchboard, Language Services, and Children's Services. What’s in it for you At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals. St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law. Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.

Responsibilities

Deliver customer service by handling registration, scheduling, referrals, and inquiries for patients, providers, and the public.
Ensure clear, professional communication, addressing both verbal and written interactions.
Explain financial options, insurance coverage, and organization policies to support payment processes.
Utilize technology and tools to efficiently manage departmental workflows.
Support Treasure Valley Switchboard, Language Services, and Children's Services.