Call Center Representative -Direct Connect
About The Position
In this role, you’ll specialize in handling calls from agents requesting policy changes, routing calls throughout the organization or entering new first report of claims. You’ll guide every caller with clear, friendly, and jargon-free support. You’ll also process tasks in our work queue to help us meet our service level goals — and jump in on other projects as needed. If you love helping people and thrive in a fast-paced environment, we’d love to hear from you! Training(CST): 8:00am-4:30pm Schedule After Training(CST): -Schedule #1: Tuesday-Friday 8:00am-4:30pm and Saturday 7:30am-4:00pm -Schedule #2: Monday-Friday 10:00am-6:30pm -Schedule #3: Monday-Friday 9:00am-5:30pm Work Location This position offers both remote and hybrid work locations. Candidates who reside within 50 miles of an office location (West Bend, Madison, Appleton) may work hybrid (3 days/office) or remote . Candidates who are fully remote may occasionally be asked to travel to an office location for in-person engagement activities such as team meetings, training and corporate events.
Nice To Haves
- 1 year experience in the insurance industry
- Customer service skills
- Data entry skills
- Knowledge of personal computers
- Interpersonal skills
- Telephone skills
- High school diploma or equivalent
- Some college preferred
Responsibilities
- assisting with policy change requests
- routing calls to the appropriate departments
- entering new first report of claims
- processing tasks in our work queue
- lending a hand on special projects when needed
Benefits
- Medical & Prescription Insurance
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Short and Long Term Disability
- Flexible Spending Accounts
- Life and Accidental Death & Disability
- Accident and Critical Illness Insurance
- Employee Assistance Program
- 401(k) Plan with Company Match
- Pet Insurance
- Paid Time Off
- Standard first year PTO is 17 days , pro-rated based on month of hire
- E nhance d PTO may be available for experienced candidates
- Bonus eligible based on performance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
