Call Center Representative -Direct Connect

West Bend Insurance Company • West Bend, WI

2d • $20 - $22 • Hybrid

About The Position

In this role, you’ll specialize in handling calls from agents requesting policy changes, routing calls throughout the organization or entering new first report of claims. You’ll guide every caller with clear, friendly, and jargon-free support. You’ll also process tasks in our work queue to help us meet our service level goals — and jump in on other projects as needed. If you love helping people and thrive in a fast-paced environment, we’d love to hear from you!

Requirements

• High school diploma or equivalent

Nice To Haves

• Some college preferred

Responsibilities

• Handling calls from agents requesting policy changes
• Routing calls throughout the organization
• Entering new first report of claims
• Processing tasks in our work queue
• Lending a hand on special projects when needed

Benefits

• Medical & Prescription Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Short and Long Term Disability
• Flexible Spending Accounts
• Life and Accidental Death & Disability
• Accident and Critical Illness Insurance
• Employee Assistance Program
• 401(k) Plan with Company Match
• Pet Insurance
• Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
• Bonus eligible based on performance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees