Call Center Representative
About The Position
K-Designers - Call Center Agent / Inside Sales (Full-Time Call Center) Evening shift - 11:00 AM – 8:00 PM Hourly + Performance Bonuses Great Day Improvements is a collection of some of the best home improvement companies in the nation, and we are seeking a Call Center Agent to join our inside sales and customer experience team . In this role, you will manage inbound and outbound calls from customers across the U.S. , supporting our portfolio of home improvement products and brands . We are looking for a customer-focused, driven individual who thrives in a fast-paced, performance-oriented environment and is capable of achieving both sales and service goals . This position is ideal for someone with proven call center experience who is eager to develop their skills and make a meaningful contribution to a collaborative team. What We Offer Competitive base pay + performance-based incentives . Comprehensive paid training to build product and sales expertise. Opportunities for career growth within the Great Day Improvements family of brands. A supportive, collaborative work culture that values customer experience and performance. Schedule / Shifts Available (EST): Monday – Friday: 8:00 AM – 4:30 PM 10:00 AM – 6:30 PM 11:00 AM – 8:00 PM 2:30 PM – 11:00 PM Rotating Saturday Schedule: 8:00 AM – 4:30 PM 10:00 AM – 6:30 PM 12:30 PM – 9:00 PM Pay Rate - $17.00 per hour Location: Bedford Heights, OH (On-site at Universal Windows Direct office)
Requirements
- 1–2 years of call center or customer service experience , preferably in the home improvement or related industry .
- Basic to intermediate proficiency with CRM systems (experience with i360 Lightning is a plus).
- Strong verbal and written communication skills , with the ability to quickly build rapport and deliver solutions.
- Comfortable working toward sales goals in a performance-driven environment.
- Good organizational skills , with the ability to multi-task and manage time effectively.
- Dependable and punctual , with a strong commitment to delivering an excellent customer experience.
Responsibilities
- Handle inbound and outbound customer calls , providing product information, scheduling consultations, and ensuring a positive experience.
- Promote any and all of our products and services , identifying opportunities for upselling and cross-selling where appropriate.
- Achieve individual sales and customer experience performance targets , contributing to overall team success.
- Accurately update and maintain customer records within our CRM platforms to ensure timely follow-up and documentation.
- Assist with customer concerns , using effective problem-solving techniques and escalating when necessary.
- Collaborate with internal teams to coordinate scheduling and ensure smooth service delivery across multiple product lines.
- Develop product knowledge across all of our brand offerings to confidently answer questions and provide tailored recommendations.
- Work flexible shifts , including evenings and weekends, based on business needs.
Benefits
- Competitive base pay + performance-based incentives .
- Comprehensive paid training to build product and sales expertise.
- Opportunities for career growth within the Great Day Improvements family of brands.
- A supportive, collaborative work culture that values customer experience and performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
