Patient Access Specialist - Back Office

Affinity Health Center•Rock Hill, SC

2d•Onsite

About The Position

Affinity Health Center is seeking a dedicated and detail-oriented Patient Access Specialist – Back Office team member. This full-time position plays a vital role in ensuring a smooth and supportive experience for our patients. Join us in making a difference in the lives of our patients by providing accessible, high-quality care in a supportive team environment.

Requirements

Experience with insurance portals, verifying insurance coverage and collecting copayments required.
Familiarity with insurance processes and electronic health records (EHR) required.
High school diploma or equivalent required.
Reliable transportation

Nice To Haves

Certification as a Medical Office Assistant or Medical Assistant
Ability to communicate fluently in English and Spanish
Minimum two years of medical office experience in a primary care practice, or similar specialty
Professional experience using technology such as Email, Microsoft Office Suites, Data Management, and/or Point of Sale systems

Responsibilities

Review the upcoming patient schedule, call patients to verify insurance coverage, ensure patient information (i.e., phone, address, etc.) is up to date
Access insurance portals and whenever appropriate, contact insurance companies by phone, to verify patient insurance is active and understand coverage benefits and limitations
Process insurance prior authorizations ahead of scheduled patient visits
Communicate with patients regarding prior authorizations and insurance coverage information
Confirm and schedule patient appointments, process insurance copays and payments on outstanding bills
Complete pre-intake documentation for patients accurately and efficiently
Collaborate with colleagues across departments to promote patient-centered care
Deliver exceptional customer service to patients in a professional and compassionate manner