Patient Access Spec - ED
About The Position
The Emergency Department Access Specialist I is a hybrid position combining the Access Representative and Health Unit Coordinator roles. This position requires the ability to work in a high-pressure environment and involves rotating assignments across multiple disciplines within the Emergency Department. These disciplines include Triage of walk-in patients, ED Zone Support, Bedside Registration, and managing the EMS Desk. The role demands accurate patient identification, efficient data collection, handling patient inquiries, managing patient records, verifying specimens, and ensuring regulatory compliance.
Requirements
- High School Diploma/G.E.D.
- Ability to keep composure in a high-stress environment.
- Ability to multi-task in a stressful and high patient volume unit; must be able to manage the pressure of high intensity situations.
- Good judgment and ability to be resourceful to problem-solve; escalate issues as needed.
- Ability to manage contained blood, urine, and other bodily fluids.
- Ability to handle a multi-line telephone system; paging required.
- Ability to push 35-50 lb WOW.
- Must be able to stand for long periods of time.
- Equivalent combination of relevant education and experience may be substituted as appropriate.
Nice To Haves
- Associate's Degree
- 1-3 years in customer service experience, or a hospital or clinic setting
Responsibilities
- Accurate patient identification in a highly stressful situation as a patient safety measure.
- Bedside registration, including working from a WOW (Workstation on Wheels), collecting demographic and insurance information, and obtaining signatures for regulatory forms via Document Management/electronic signature.
- Collecting Medicare patients' regulatory mandate of the MSPQ information.
- Identifying and verifying insurance at bedside, obtaining additional information for No Fault or Worker’s Compensation cases.
- Ensuring Access expectations of key clinical measures and timeframes are met (e.g., Door to EKG notification for chest pain).
- Reviewing, assessing, and assigning the appropriate health insurance plan and collecting copayments.
- Interacting effectively with external agency personnel: EMS Agencies, Law Enforcement Agencies, and Correction Facilities.
- Capturing patient's pharmacy information to support expedited discharge.
- Answering multi-line telephones and managing all calls in a calm, courteous, and respectful manner.
- Capturing brief information via Ambulance Radio including patient description, age, chief complaint, and Vital Signs.
- Managing the ED Patient Tracker and completing Access Specialist tasks.
- Laboratory specimen verification and ensuring timely transport to the laboratory.
- Managing daily workflow during scheduled and unscheduled system downtimes, following downtime procedures.
- Managing the ED patient flow during system downtimes.
- Ensuring EMTALA Regulations are maintained.
Benefits
- Excellent health care coverage with no copay at Albany Medical Center providers
- A wide array of services and programs to support emotional, physical, and mental wellbeing
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
