Patient Access Services Representative - Evening Shift - Mineola
About The Position
NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center providing sophisticated diagnostic and therapeutic care across numerous medical and surgical specialties. As a major regional healthcare resource, it is deeply committed to medical education and research, offering comprehensive inpatient and outpatient services. NYU Langone Health prioritizes equity and inclusion, fostering an environment where diverse faculty, staff, and students can thrive by valuing individual skills, ideas, and knowledge. This role is responsible for completing the registration process, creating a positive first impression for patients, families, and external customers. The representative will clearly explain financial responsibilities and expectations to patients and guarantors, ensuring understanding. This position involves assuming clinical and financial risk by accurately collecting and documenting patient information.
Requirements
- High School or GED
- Qualified candidates must be able to effectively communicate with all levels of the organization.
Nice To Haves
- Certified Healthcare Access Associate (CHAA).
- 1-2 years Customer service experience in a healthcare or related setting.
- Basic computer skills, including Microsoft Office applications (Outlook, Word and Excel).
- Excellent communication (both written and oral), detail orientation, customer service, organization, and multitasking skills.
- Customer service experience in a Healthcare or related setting.
- Knowledge of medical terminology.
Responsibilities
- Perform other duties as assigned.
- Complete the pre-arrival, check-in and call-in registration, benefit and insurance verification and patient liability collection for all scheduled appointments.
- Interview patients and guarantors to obtain screening information for financial counseling.
- Work with medical staff, nursing, ancillary departments, insurance payors and other external sources to assist families in obtaining healthcare and financial services.
- Perform financial clearance for claim processing during registration by interviewing patients, collecting and recording all necessary information such as proper insurance, payor plan choice, billing address, and guarantor and, or subscriber information assigned in the ADT system.
- Ensure patients and or representatives are informed of regulations surrounding the required consents at the time of registration or thereafter.
- Ensure co-pays, co-insurance, and deductible are collected per Point of Service collection policies and procedures.
- Investigate and resolve various error worklist on a daily basis.
Benefits
- Financial security benefits
- Generous time-off program
- Employee resource groups for peer support
- Holistic employee wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
