Patient Access Services Registrar I / Greater Manchester Region

Hartford Healthcare•Manchester, CT

14h

About The Position

The Patient Access Services Registrar I is responsible for entering patients into the system, determining urgency for medical triage, and validating and verifying the accuracy of medical record selection in coordination with clinical staff to support quality patient care and safety. The position completes outpatient and inpatient registrations, obtaining accurate demographic and financial information and the compliant signatures needed for documentation and reimbursement. It also supports financial assistance policies and procedures for uninsured patients, completes attestations, and identifies and collects payments due at the time of service. The registrar establishes patient accounts promptly and accurately, selects the appropriate registration flow, completes registration and discharge functions, and handles scheduled-patient preregistration. The role also reconciles outpatient professional and facility charges, reports discrepancies, collaborates with relevant teams and vendors to resolve issues, directs patients and visitors, and operates department equipment.

Requirements

High school degree or GED equivalent.
Basic familiarity with personal computers and keyboards.
Exemplary customer service skills.
Strong English communication skills.
Ability to multitask.
Decision-making skills.

Nice To Haves

Basic skills in Microsoft Word and Outlook.
Knowledge of medical insurance.
Registration experience.

Responsibilities

Establish patient accounts promptly and accurately, avoiding duplicate medical record numbers by linking the correct patient and unit number.
Complete demographic and financial information accurately and determine the appropriate registration flow type in the admissions system.
Obtain signatures on authorization forms for all registration types, including observation and inpatient registrations, and explain the form to the signer.
Use systems outside of ADT as needed to complete assigned tasks.
Direct patients and visitors to appropriate locations within the hospital.
Complete registration by producing the appropriate registration form, admission plate, and bracelet.
Assign the correct physician or physicians, admit source, admit priority, and HIPAA-specific information.
Operate department-specific equipment, including fax machines, copiers, printers, and credit/debit machines.
Preregister patients for scheduled appointments by promptly answering the preregistration phone, returning messages, printing scheduled lists, and initiating calls.
Perform discharge functions accurately, including entering diagnosis, disposition, referring physician, discharge time, and applicable triage, room-placement, and physician-seen times.
Reconcile outpatient professional and facility charges provided to Hartford HealthCare by the coding vendor and close out the month without delay.
Immediately report discrepancies or issues, including accumulating missing records, to the Manager of Patient Access and work with the vendor, HIM, PC physicians, and nursing to resolve them.
Enter patients into the system, determine medical-triage urgency, and verify accurate medical record selection in coordination with clinical staff.
Obtain accurate registration information and compliant documentation signatures to support reimbursement and patient safety.
Support financial assistance policies and procedures for uninsured patients, complete patient attestations, and identify and collect time-of-service payments.