Patient Access Services Coordinator

St. Charles Health System•Bend, OR

39d•$23 - $32

About The Position

The Patient Access Services Coordinator at St. Charles Health System (SCHS) provides support for all caregivers performing Patient Access Services functions within SCHS. Monitor and analyze performance measures and quality indicators. Will be able to provide training to new caregivers train current caregivers to new policies, procedures and/or system upgrades. Develop and update training manuals and curricula. Demonstrate competency in all areas of patient access services: scheduling, insurance verification, pre-registration, financial counseling etc. by working these areas when staffing or patient volume demands. Address patterns and improvement opportunities when correcting account errors. This position does not directly manage any other Caregivers.

Requirements

Associates degree and 1 year of health care registration experience OR High School Diploma/GED and 2 years of healthcare registration experience.
2 years of data entry and computer experience.
Previous experience in a customer focused environment.

Nice To Haves

Previous healthcare registration and collections experience.

Responsibilities

Continually foster a collaborative working environment by seeking input and feedback from caregivers when change occurs or is imminent.
Demonstrate outstanding customer service with every interaction throughout the day.
Anticipate the need for change through direct observation and maintaining open communication with other departments and facilities.
Actively manage equipment, resources, time and materials.
Always maintain availability for caregivers if there are questions or concerns with day to day activities.
Ability to work in any area of registration when workload or low staffing demands it.
Responsible for POS cash collection reconciliation and deposit preparation.
Review daily, weekly and monthly reports related to patient access services. Address identified downward trends with caregivers ensuring a better report the next period, and report concerns to the supervisor.
Audit accounts for Joint Commission requirements.
Audit caregiver accounts for accuracy, fixing errors within those accounts, and providing feedback to caregivers.
May recommend corrective action when caregiver fails to improve quality after additional training, and coaching.
Has a clear understanding of all downtime processes, and is available to assist caregivers with downtime procedures.
Assist with facilitating monthly department meetings, document meeting minutes and send out to caregivers.
Responsible for training new and existing caregivers to all technology system components, upgrades and departmental and hospital policy changes. Will develop training materials and maintain policy manuals.
Perform as a member of the caregiver team acting as coach, cheerleader and front line participant.
Assist peers, caregivers and supervisors in reaching department goals by being helpful, dependable and flexible.
Assist other departments with problematic accounts to obtain resolution and proper billing.
Work closely with supervisors in Patient Access Services as well as the Patient Financial Services coordinators and supervisors on a day to day basis.
Attend meetings in lieu of supervisor, when the supervisor is unable to attend.
Responsible for sharing department after hours on-call duties. This will be on a rotating basis with other leaders within PAS.
Assist with tracking sick calls, tardiness and update the monthly schedule.
Must have a clear understanding of timekeeping and how to accurately input information into Kronos to approve timecards prior to payday.
Assist with screening potential candidates for open jobs and participate in the interview process.
Act as interim Supervisor when the supervisor is out or off campus.
May be trained to provide back-up training for system coordinator.
Supports the vision, mission and values of the organization in all respects.
Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients and guests.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
May perform additional duties of similar complexity within the organization, as required or assigned.