Coordinator, Patient Access Services

Emory•Atlanta, GA

About The Position

Overview Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: · Comprehensive health benefits that start day 1 · Student Loan Repayment Assistance & Reimbursement Programs · Family-focused benefits · Wellness incentives Ongoing mentorship, development, leadership programs...and more 8:00a-4:30p / Full Time / 40hrs Description JOB DESCRIPTION: The function of the Coordinator, Patient Access Services is responsible for the coordination, communication, and training of the patient access teams for Emory Hospitals in conjunction with the training team. Assists (Supervisor/Manager) to define duties and responsibilities of staff; assigns work, monitors progress of work, and ensures timely completion of assigned tasks. The Coordinator, Patient Access Services provides continuity during the initial and ongoing training of employees throughout the patient access teams for Emory Hospitals. Provides ongoing performance feedback, addresses problems to new and existing employees. Assists with departmental workflow as needed, ensures timely registrations by staff, and cross-trains in other Access Departments and Facilities. Maintains thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up. Monitors daily/monthly collections, patient flow and wait times.

Requirements

High school diploma or equivalent.
Three years healthcare, customer services or related job experience preferred.
Knowledge of Medicare, Medicaid, and other commercial payers (HMO, PPO) preferred.
Typing skills with a minimum of 35 wpm
Working knowledge of Medical terminology, ICD-9/10 and CPT-4 basics
Detailed-oriented, effective communication skills, leadership, problem solving, interpersonal and customer service skills.

Nice To Haves

The following certifications are preferred: CHAA (Certified Healthcare Access Associate), CFC (Certified Financial Counselor) and CPAR (Certified Patient Account Representative).
Associate or bachelor degree may be accepted in lieu of certification requirements.

Responsibilities

Coordination, communication, and training of the patient access teams for Emory Hospitals in conjunction with the training team.
Assists (Supervisor/Manager) to define duties and responsibilities of staff; assigns work, monitors progress of work, and ensures timely completion of assigned tasks.
Provides continuity during the initial and ongoing training of employees throughout the patient access teams for Emory Hospitals.
Provides ongoing performance feedback, addresses problems to new and existing employees.
Assists with departmental workflow as needed, ensures timely registrations by staff, and cross-trains in other Access Departments and Facilities.
Maintains thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up.
Monitors daily/monthly collections, patient flow and wait times.