Coordinator, Patient Access Services

Emory Healthcare•Atlanta, GA

About The Position

The function of the Coordinator, Patient Access Services is responsible for the coordination, communication, and training of the patient access teams for Emory Hospitals in conjunction with the training team. Assists (Supervisor/Manager) to define duties and responsibilities of staff; assigns work, monitors progress of work, and ensures timely completion of assigned tasks. The Coordinator, Patient Access Services provides continuity during the initial and ongoing training of employees throughout the patient access teams for Emory Hospitals. Provides ongoing performance feedback, addresses problems to new and existing employees. Assists with departmental workflow as needed, ensures timely registrations by staff, and cross-trains in other Access Departments and Facilities. Maintains thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up. Monitors daily/monthly collections, patient flow and wait times.

Requirements

High school diploma or equivalent.
Three years healthcare, customer services or related job experience preferred.
Knowledge of Medicare, Medicaid, and other commercial payers (HMO, PPO) preferred.
Typing skills with a minimum of 35 wpm
Working knowledge of Medical terminology, ICD-9/10 and CPT-4 basics
Detailed-oriented
Effective communication skills
Leadership
Problem solving
Interpersonal and customer service skills

Nice To Haves

CHAA (Certified Healthcare Access Associate)
CFC (Certified Financial Counselor)
CPAR (Certified Patient Account Representative)
Associate or bachelor degree may be accepted in lieu of certification requirements.

Responsibilities

Coordination, communication, and training of patient access teams
Assisting in defining staff duties and responsibilities
Assigning work and monitoring progress
Providing continuity during employee training
Providing performance feedback
Assisting with departmental workflow
Ensuring timely registrations
Cross-training in other Access Departments and Facilities
Maintaining understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up
Monitoring daily/monthly collections, patient flow and wait times