PATIENT ACCESS SERVICE REP, FH - NEUROSCIENCES CLINIC

Froedtert • Milwaukee, WI

4d • Onsite

About The Position

The Patient Access Service Representative (PASR) delivers an exceptional patient experience for front-of-house and patient-facing needs. The role proactively greets patients and visitors and creates a helpful, positive, welcoming, and friendly experience, providing outstanding customer service in person and by phone. This position is onsite at Froedtert Hospital in Milwaukee, Wisconsin, in the Neurosciences Clinic. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with 40 standard hours per week. It is a call-center role and is non-patient-facing; weekends and holidays are not required.

Requirements

• At least one year of experience as a receptionist or assistant, or in a customer service field.
• Effective oral and written communication skills.
• Ability to multitask.
• Strong proactive organizational skills.
• Excellent customer service skills.
• Proficiency in Microsoft Outlook, Excel, and Word.

Nice To Haves

• Previous experience in a healthcare setting.
• High school diploma or equivalent.
• Knowledge of medical terminology and EpicCare.

Responsibilities

• Proactively greet patients and visitors.
• Create a helpful, positive, welcoming, and friendly experience.
• Provide outstanding customer service in person and by phone.

Benefits

• Paid time off
• Career Pathways and career tuition assistance
• Continuing education unit opportunities
• Academic partnership with the Medical College of Wisconsin
• Referral bonuses
• 403(b) retirement plan
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short- and long-term disability coverage
• Free workplace clinics
• Employee assistance programs
• Adoption assistance
• Healthy Contributions
• Care@Work
• Moving assistance
• Discounts on gym memberships, travel, and other work-life benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED