Patient Access Scheduling Representative Per Diem, Variable Shift
About The Position
The Patient Access Scheduling Representative is responsible for scheduling patients for facility services based on the physician order received. This includes ancillary, surgical, and medical testing/procedures/admissions. The role applies a developing/basic working knowledge and experience to routine assignments within defined parameters and established guidelines. The position involves taking telephone requests for authorizations, preparing referral requests, obtaining authorizations, and collecting patient data. Key responsibilities include maintaining responsibility for obtaining pre-defined data, completing the scheduling process in the computer system, resolving scheduling conflicts, and cancelling/revising appointments as needed. The representative will also provide patients with necessary instructions regarding preparation, timing, and location of exams, and maintain electronic health record (EHR) referral documentation. This includes tracking patient compliance and communicating with referring providers regarding patients who refuse service or do not show up for appointments. The role ensures correct patient and service/exam selection, verifies orders and authorizations, and collects clinical data to ensure test appropriateness. Performs other job-related duties as assigned.
Requirements
- High School Education/GED or equivalent: Preferred
- Associate's/Technical degree in business or equivalent combination of education/related experience: Preferred
Responsibilities
- Takes telephone requests for authorizations.
- Prepares referral requests.
- Obtains authorizations and collects patient data.
- Maintains responsibility for obtaining pre-defined data, completing scheduling process in computer system, scheduling conflict resolution and cancelling/revising based on patient/provider/or facility request.
- Provides patients with necessary instructions regarding preparation, timing and location of exams per facility guidelines.
- Maintains electronic health record (EHR) referral documentation reflecting actions on specific referrals, including adding incoming referrals that were not generated from the electronic health record (EHR).
- Tracks referral patient compliance and communicates with referring provider, as necessary, regarding patients refusing service or not showing up to a referral appointment.
- Selects correct patient and correct service/exam.
- Ensures orders and required authorizations are in place.
- Collects clinical data under facility direction to ensure test is appropriate.
- Performs other job-related duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
