Patient Access Scheduler - Urology
About The Position
Provides appointment scheduling services to patients and referring physician offices by matching physician-specific scheduling guidelines with patient appointment preferences system-wide, using technology. Collects and maintains accurate, basic patient information relating to registration and insurance in compliance with HIPAA guidelines. Facilitates positive multi-channel communications among patients, physicians, clinical staff, outreach sites, and internal departments to serve patient and referring physician needs using advanced writing, telephone, e-mail, and internet skills.
Requirements
- Minimum 1 year of related work experience
- High School Diploma or Equivalent (GED)
- Communication skills
- Computer Literacy
- Customer Service skills
Nice To Haves
- Associate's Degree in Business Administration/Management
Responsibilities
- Schedules patient appointments system wide for providers including specialty and ancillary services.
- Schedules and provides proper prep instructions for ancillary and diagnostic procedures and tests using physician-specific and department guidelines.
- Coordinates and completes accurate basic registration, demographic and insurance information to ensure timely and accurate payment for services while scheduling appointments.
- Completes all appointment scheduling, cancellation and confirmation requests by matching patient preferences with documented, physician-specific scheduling guidelines to provide the first available appointment in conjunction with patient preferences for time, date and location of each appointment.
- Processes requests for referrals and obtains the referrals for physician offices as require.
- Answers patient and referring physician questions pertaining to appointment status.
- Coordinates the hold and release of template slots for requests to occur within weeks.
- Facilitates and assures physician to physician or department contact.
- Work is typically performed in an office environment.
- Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA)
- Health savings account (HSA)
- Company-paid life insurance
- Short-term disability coverage
- Long-term disability coverage
- 401(k) plan with automatic Geisinger contributions
- Generous paid time off (PTO)
- MyHealth Rewards wellness program
- Adoption assistance
- Fertility assistance
- Parental leave pay
- Military leave pay
- Free Care.com membership with discounted backup care
- Employee Assistance Program (EAP)
- Free legal guidance
- Mental health visits
- Work-life support
- Digital self-help tools
- Accident insurance
- Critical illness insurance
- Hospital indemnity insurance
- Identity theft protection
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
