Patient Access Scheduler I

Fairview Health Services • St. Paul, MN

2d • Remote

About The Position

The Patient Access Scheduler position is responsible for pre-registering and scheduling patient appointments for assigned services to the appropriate location with appropriate providers in an attentive and courteous manner. This role also directs calls to the appropriate area for services not provided in Patient Access Scheduling, receives requests for information and ensures that material is distributed in a timely manner, and schedules, admits, and pre-authorizes insurance for all patients in the area assigned. The Patient Access Scheduler acts as the first point of contact for our system, partners with the caller/patient to facilitate an empathetic and compassionate solution, and assists the patient in navigating our complex system. The ability to work in a remote environment, maintaining quality and performance expectations in a self-directed manner, is also a key aspect of this role. Training is provided in a class format for the first 4 weeks of employment, with the initial week onsite and the remainder typically remote.

Requirements

• 2 years in a direct customer facing sales or service setting

Nice To Haves

• Associate of Arts Associates Degree or completion of medical terminology program
• 2 years experience in a medical setting

Responsibilities

• Pre-registering and scheduling patient appointments for assigned services to the appropriate location with appropriate providers in an attentive and courteous manner.
• Directs calls to appropriate area for services not provided in Patient Access Scheduling.
• Receives requests for information and ensures that material is distributed in a timely manner.
• Schedules, admits, and pre-authorizes insurance for all patients in area assigned.
• Acting as the first point of contact for our system, partners with the caller/patient to facilitate an empathetic and compassionate solution, assisting the patient in navigating our complex system.
• Ability to work in a remote environment, maintaining quality and performance expectations in a self-directed manner.

Benefits

• medical
• dental
• vision plans
• life insurance
• short-term and long-term disability insurance
• PTO and Sick and Safe Time
• tuition reimbursement
• retirement
• early access to earned wages

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree