Patient Access Scheduler - Gastroenterology

Saint Francis Health System•Springer, NM

22h•Onsite

About The Position

The Patient Access Scheduler ensures timely, accurate, and complete scheduling of assigned area(s). This role promotes efficiency through accurate scheduling based on resource availability, coordinating related services, and prioritizing urgent requests. The scheduler also obtains necessary patient information, enters orders into the clinical system, meets productivity standards, and serves as a liaison for scheduling functions. They must demonstrate respect, courtesy, and empathy to all individuals and comply with customer service expectations and care standards.

Requirements

High School Diploma or GED.
1 - 2 years related experience.
Excellent communication, telephone, customer relations and organizational skills.
Ability to work in a fast-paced environment.
Working knowledge of hospital diagnostic departments.
Working understanding of insurance plans.
Medical terminology required.
Working knowledge of basic business office equipment.
Ability to perform telephone activities concurrent with computer activities.

Responsibilities

Promotes efficiency of the area(s) assigned through accurate scheduling.
Schedules based on availability of resources and ensuring reduction of delay in services.
Coordinates scheduling for any related services needed/required.
Accepts and prioritizes incoming phone calls.
Triages information for urgent procedure requests.
Notifies appropriate personnel of scheduling changes/cancellations.
Provides instructions as directed by clinical department or other appropriate staff member.
Obtains all necessary and required information as defined by the department.
Schedules correct procedure.
Enters orders accurately and efficiently into clinical system.
Meets productivity standards.
Obtains and communicates all necessary and required information.
Accurately identifies patient in Master Patient Index system and assigns correct Medical Record and Account Number.
Forwards critical requests for any related supplies/services to appropriate personnel to enable early ordering and complete preauthorization.
Serves as liaison and communication point for all entities, staff, offices, other SFHS departments, and employees in an effort to provide a single point of contact for coordination of scheduling functions.
Communicates changes to schedules early and accurately to maximize scheduling efficiency.
Demonstrates respect, courtesy and empathy to all individuals, patients, families, co-workers, physicians and volunteers.
Complies with established Customer Service expectations.
Demonstrates regard for patient rights.
Maintains positive work relationships and contributes to a team environment.
Supports unit/hospital goals through QA and educational activities.
Attends mandatory in-services and meets unit education standards.
Modifies behavior or performance to comply with care standards and requirements.