Patient Access Schedule Agent (Partially Remote) 11:30-3:30

UMass Memorial Health•Worcester, MA

1d•$21 - $29•Hybrid

About The Position

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process. We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds.

Requirements

English speaking, reading and writing skills.
Strong intrapersonal and communication skills.

Nice To Haves

Associate’s degree in business or healthcare-related field.
Previous scheduling and/or phone customer services experience.
Previous experience in a health care organization.
Bilingual speaking, reading, and writing skills.

Responsibilities

Handles incoming phone calls from patients, families and referring providers to schedule patient appointments.
Scheduling scope includes multiple providers across multiple clinics/departments, practices across multiple campuses.
Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists.
As part of the appointment scheduling process, secure the information needed to facilitate the financial aspects of medical care such as patient demographics (name, date of birth, etc.), insurance information, and account guarantor.
Processes updates and corrections to patient insurance and demographic information.
Collects patient liabilities prior to or on the date of service, as appropriate.
Based upon appointment visit type, secure medical records from outside health care organizations to ensure the provider has the necessary medical information to provide care.
Schedules in office procedures (such as biopsies, etc.), which often requires scheduling the appointment and scheduling the room where the procedure will take place.