Patient Access Representative- 1.0 FTE- Days & Nights

Franciscan Alliance, Inc.•Lafayette, IN

2d•Onsite

About The Position

A Patient Access Rep at Franciscan Health performs tasks related to preregistration, registration, patient financial counseling, and collections of patient liabilities of co-payments. This position works with medical staff, revenue cycle departments, nursing departments, and ancillary departments to coordinate Patient Access functions, and ensures smooth delivery of services. Your ability to engage patients with empathy while discussing their financial responsibilities, including copayments, prepayments, and outstanding balances, is essential to delivering exceptional customer service. Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.

Requirements

Required High School Diploma/GED OR
Required Professional/Vocational/Trade Training

Responsibilities

Interviews patient and family in order to obtain registration information, and enters correct data including patient name, gender, and date of birth without duplication of an existing medical record at the time of registration and pre-registration.
Enter insurance policy number, group number, address, and telephone numbers and patient billing data and clinical data.
Verbally interview patient and/or family in order to obtain registration information.
Identifies patient liabilities, obtains patients on pre-service payments, counsel’s patients on payer financial waivers, and processes co-payments collections.
Identify co-payment procedures and fiscal procedures related to registration procedures.
Complete computer and telephone pre-registrations to maintain patient flow.