Representative, Patient Access

HealthPartners•Stillwater, MN

9d•$18 - $28•Onsite

About The Position

The Patient Access Representative is a detailed customer service position in a fast-paced atmosphere. This position provides a warm welcome to each patient and family member presenting for service. In addition to customer service functions, the Patient Access Rep is responsible for accurate patient registration which includes; patient identification interviews, verification of patient demographic and insurance information, real time insurance eligibility checks and precise entry of this information into the system.

Requirements

High school diploma or equivalent, prior equivalent work experience may be considered in lieu of diploma
Excellent customer service and communications skills, including human relations sensitivity, listening and telephone etiquette skills
Ability to promote and maintain good patient relations and patient confidentiality
Computer and accurate keyboarding skills

Nice To Haves

Epic experience
One year work experience in patient registration
One year experience in healthcare
ADT and Prelude knowledge
Overall knowledge of third party payors, hospital policies and business office procedures
Medical terminology knowledge desired
Type a minimum of 50 WPM

Responsibilities

Provides a warm welcome to each patient and family member presenting for service.
Responsible for accurate patient registration.
Conducts patient identification interviews.
Verifies patient demographic and insurance information.
Performs real time insurance eligibility checks.
Enters patient information into the system with precision.