Patient Access Representative-Counseling Center (FT) Days

Adena Health•Chillicothe, OH

8d•Onsite

About The Position

Patient Access Representatives assist patients, clinic staff, or other clinical staff to schedule, pre-register, and register for all services at Adena Health System. They use established interviewing techniques to gather information in person, by accessing EPIC, or by phone. Information gathered includes demographic information, insurance, financial details, ensuring correct precertification/authorization, and other information from patients or their representatives required for billing and collecting patient accounts. This position uses various electronic tools to ensure the patient's insurance coverage is active. The role requires running an estimate on each patient at each visit or over the phone when pre-registering. Required signatures and documents are obtained at the time of registration and scanned into document imaging. This position enters diagnosis, tests, and checks orders for completeness and medical necessity. It interacts with clinicians in the ER, outpatient, and clinics to ensure patient care is delivered in a timely manner. The Patient Access Representative must be self-driven, able to multi-task and prioritize their work, possess strong communication skills, and be able to deal effectively with others. This position is team-oriented and contributes to achieving department goals. Additionally, Patient Access Representatives at AGMC answer all incoming calls on the hospital switchboard and transfer as appropriate. The caregiver in this role will need to be comfortable with collecting copays and deductibles at the time of service.

Requirements

High School Diploma or GED required
Valid Ohio Driver’s License
6 months experience in a hospital clerical, general clerical or customer service related position.
Self-driven
Able to multi-task and prioritize work
Strong communication skills
Able to deal effectively with others
Team oriented

Responsibilities

Assists patients, clinic staff or other clinical staff to schedule, pre-register, register for all services at Adena Health System.
Uses established interviewing techniques to gather information in person, by accessing EPIC or by phone.
Gathers demographic information, insurance, financial information, ensuring correct precert/authorization and other information from patients or their representatives required for billing and collecting patient accounts.
Uses various electronic tools to ensure the patient's insurance coverage is active.
Runs an estimate on each patient at each visit or over the phone when pre-registering.
Obtains required signatures and documents at the time of registration and scans them into document imaging.
Enters diagnosis, tests and checks orders for completeness and medical necessity.
Interacts with clinicians in the ER, outpatient and clinics to ensure patient care is delivered in a timely manner.
Answers all incoming calls on the hospital switchboard and transfers as appropriate.
Collects copay and deductibles at the time of service.